Refund Policy

1. Introduction

This Refund Policy explains how TruIntel (“Company,” “we,” “us,” or “our”) handles payments made for TruIntel (“Platform”), accessible at app.truintel.ai and cms.truintel.ai. This policy should be read together with our Terms and Conditions, which governs your use of the Platform.

2. No Refunds

All payments made to TruIntel — including subscription fees, annual billing charges, and credit top-up purchases — are non-refundable. We do not offer refunds, credits, or exchanges for any of the following, under any circumstances:

• Monthly or annual subscription fees, in full or on a pro-rated basis
• Partial billing periods, including when you cancel partway through a cycle
• Credit top-up pack purchases ($10 / 50 credits, $25 / 150 credits, $50 / 400 credits)
• Unused AI credits, whether included in your plan or purchased as a top-up
• Additional brand slots or other recurring add-ons

3. Subscription Cancellations

You may cancel your subscription at any time through the Platform or by contacting us at [email protected]. Cancellation stops future billing but takes effect at the end of your current billing cycle — you retain access to paid features until that cycle ends. No refund is issued for the remaining, unused portion of the cycle.

4. Plan Downgrades

Downgrading to a lower-priced plan takes effect at the end of your current billing cycle. We do not refund the difference between your current and new plan for the period already billed. If your usage exceeds the limits of the lower plan, excess resources may be deactivated as described in our Terms and Conditions.

5. Credit Top-Ups

Credit top-up packs are one-time purchases. Purchased credits never expire and do not reset, but the purchase itself is final once completed — we do not refund unused or partially used credit balances.

6. Billing Errors and Disputes

While we do not offer discretionary refunds, we take billing accuracy seriously. If you believe you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge after you cancelled — contact us at [email protected] with your account details and the transaction in question. We will investigate and, where a genuine billing error is confirmed, correct the charge.

Please raise billing disputes with us directly before initiating a chargeback with your bank or card issuer, so we can review and resolve the issue promptly.

7. Failed or Disputed Payments

If a payment fails or is reversed (including chargebacks), we reserve the right to suspend or downgrade your account until the outstanding balance is resolved. Payment processing itself is handled entirely by our payment processor; we do not store or have access to your card or bank details.

8. Enterprise Plans

Enterprise plans are billed under custom terms agreed with you directly. Any refund terms for an Enterprise plan are governed by the specific agreement signed with TruIntel, which takes precedence over this policy.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will notify you through the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the revised policy.

10. Contact

For any questions about billing or this Refund Policy, contact us at:

Email: [email protected]
Entity: TruIntel
Address: 10, Basappa Road, Shanthinagar, Bangalore – 560027, India

By subscribing to or making a payment on the Platform, you acknowledge that you have read, understood, and agree to this Refund Policy.